10xDS WhatsApp Solutions

Transform Customer
Engagement with
WhatsApp

Connect, automate, and personalize interactions on the world’s most trusted messaging platform. Our WhatsApp Solutions empower businesses to deliver instant support and secure workflows—anytime, anywhere.

98%
WhatsApp open rate
Higher engagement vs email
10M+
Messages delivered daily
📈
3.2×
Conversion lift
< 2s
Bot response time
🤖
AI
Auto-qualify leads
Hi! I'm interested in your digital transformation services 👋
09:41
Great! I'd love to help. Which industry are you from?
09:41 ✓✓
We're in banking & finance 🏦
09:42
Perfect! We've helped 20+ BFSI clients automate ops. Let me show you a quick demo 🚀
09:42 ✓✓
The Platform

One platform.
Every WhatsApp
capability you need.

From intelligent conversational AI to bulk broadcast campaigns and deep analytics — 10xDS WhatsApp Platform is your complete customer engagement engine.

Explore Platform →
01
🤖

AI Conversational Engine

Deploy NLP-powered chatbots trained on your business data. Handle queries, qualify leads, take orders, and escalate intelligently — 24/7, in any language.

Explore AI Engine →
02
📡

Campaign & Broadcast Hub

Send personalised bulk messages, rich media notifications, and interactive templates at scale. Segment audiences, schedule sends, and track every delivery in real time.

Explore Campaigns →
03
📊

Analytics & Intelligence

Deep-dive dashboards for delivery, read, click, and conversion rates. AI insights surface drop-off patterns and recommend next-best-actions automatically.

Explore Analytics →
How it works

From idea to WhatsApp
automation in weeks

We combine our platform, implementation playbooks, and consulting expertise so you can go live fast — without burning your internal teams.

01
Discovery & use-case design
Map your current journeys, systems, and KPIs with our specialists. Together, we shortlist high-impact WhatsApp use cases and define success metrics for your pilot.
02
Flows, templates & AI training
Our team configures conversation flows, message templates, and knowledge bases. We train AI models on your FAQs, product docs, and policies — with your review at every step.
03
Integrations & UAT
Securely connect your CRM, core systems, and data sources. Run end-to-end user acceptance testing with business and IT stakeholders before going live.
04
Go-live & optimisation
Launch in a controlled rollout, track performance on real-time dashboards, and continuously refine flows, campaigns, and FAQs based on live customer behaviour.
Core Capabilities

Everything you need to
win on WhatsApp

AI-Powered
🧠

Smart Lead Qualification

AI agents automatically qualify inbound leads through intelligent conversation flows — scoring, routing to sales, and syncing with your CRM without any manual effort.

Avg. lead-to-meeting conversion
+62%

No-Code Flow Builder

Design complex conversation journeys with a visual drag-and-drop builder. No engineers needed. Launch in minutes.

🌐

Multilingual

Auto-detect & respond in 20+ languages including Malayalam, Hindi, Arabic, and more.

New
🎯

Hyper-Personalised Campaigns

Use customer attributes, purchase history, and real-time behaviour to craft messages that feel personal at scale. Dynamic variables, rich media cards, and CTAs that drive action.

Bulk Broadcast Drip Sequences Rich Media A/B Testing
🔗

CRM & ERP Integration

Native connectors to Salesforce, HubSpot, SAP, Zoho and 50+ platforms. Real-time bi-directional sync.

🔒

Enterprise Security

End-to-end encryption, GDPR & PDPA compliant. SOC 2 Type II certified.

📞

Omnichannel Inbox

Unified agent inbox for WhatsApp, SMS, email, and web chat. AI-powered routing, CSAT scoring, SLA timers, and complete conversation history for every customer.

New
📋

WhatsApp Payments

Accept payments natively inside WhatsApp. Reduce cart abandonment with instant checkout flows.

📈

Real-Time Analytics

Live dashboards with delivery, open, click, and ROAS metrics updated instantly.

Solutions

Built for every industry

From financial services to retail — 10xDS WhatsApp solutions are pre-configured for your sector's specific compliance, language, and workflow requirements.

💳
Loan & Account Servicing
Automate EMI reminders, statement requests, loan status updates, and KYC collection entirely on WhatsApp.
🔔
Fraud Alerts & Notifications
Instant transactional alerts and fraud notifications with one-tap confirmation or block actions.
📝
Onboarding Automation
Walk new customers through account opening, document collection, and e-KYC in a guided WhatsApp conversation.
🎯
Cross-Sell & Upsell
AI identifies the right moment to offer credit cards, insurance, or investment products based on behaviour.
Banking Results at a Glance
78%
Reduction in call centre load
4.8×
Higher cross-sell conversion
Channel Engagement Comparison
WhatsApp
94%
SMS
38%
Email
22%
Push
15%
🛒
Catalog & Conversational Commerce
Let customers browse products, check availability, and add to cart directly inside WhatsApp.
📦
Order & Delivery Updates
Send automated order confirmations, shipping alerts, and delivery notifications with live tracking links.
♻️
Returns & Support Flows
Streamline returns, exchanges, and support tickets through guided WhatsApp workflows.
🎁
Personalised Offers
Trigger remarketing, abandoned cart nudges, and loyalty campaigns that feel truly 1:1.
Retail Impact Snapshot
32%
Lift in repeat purchases
2.7×
Higher campaign ROAS
Journey focus
Acquisition
55%
Post‑purchase
85%
Loyalty
68%
📅
Appointment Scheduling
Allow patients to book, reschedule, or cancel appointments without calling the front desk.
Reminder & Follow‑up
Automated reminders, follow‑up instructions, and medication nudges reduce no‑shows and readmissions.
🧾
Reports & Documents
Securely share lab results, prescriptions, and discharge summaries on WhatsApp.
🌐
Multilingual Patient Support
Serve patients in their preferred language across regions and facilities.
Healthcare Outcomes
58%
Reduction in no‑show rates
Faster patient responses
Primary journeys
Scheduling
88%
Reminders
76%
Reports
64%
🏨
Booking & Pre‑arrival
Confirm reservations, share check‑in details, and upsell rooms or add‑ons over WhatsApp.
🛎️
In‑stay Concierge
Let guests order room service, request housekeeping, or ask for local recommendations via chat.
Feedback & Reviews
Capture on‑stay feedback and direct satisfied guests to public review platforms.
🔁
Loyalty Journeys
Run post‑stay campaigns and membership journeys that drive repeat visits.
Hospitality Performance
24%
Increase in ancillary revenue
+35
Average NPS improvement
Guest touchpoints
Pre‑stay
72%
In‑stay
90%
Post‑stay
69%

See 10xDS WhatsApp Platform in action

Talk to our solution experts and get a personalised demo tailored to your industry and business goals. No commitment required.

🚀
Live Platform Demo See real flows, campaigns, and analytics built for your use case.
💡
Free ROI Assessment Our team will calculate your potential savings and revenue uplift.
⚙️
Custom Implementation Plan Get a tailored roadmap aligned with your systems and timelines.
🔒
Pilot in 2 Weeks Go live with a proof-of-concept within 14 days — fully supported.
What happens next?
1
We respond within 4 business hours
2
30-minute discovery call with a solution architect
3
Custom demo tailored to your industry & stack
Request a Demo
Fill in your details and we'll get back to you within one business day.
I'm also interested in:

By submitting, you agree to 10xDS's Privacy Policy and Terms of Service. We never share your data. You can unsubscribe at any time.

🎉
You're all set!

Thanks for your interest. A 10xDS solutions expert will reach out within 4 business hours to schedule your personalised demo.

Check your WhatsApp — we may reach out there too! 😊

Explore the Platform →

Blogs, articles & podcasts

Insights on AI, automation, and digital transformation from 10xDS.

📝
Blogs
10xDS Blogs
Explore articles on WhatsApp solutions, AI assistants, digital transformation, and industry use cases.
📄
Articles
Articles
Deep dives into AI, computer vision, voice, and document solutions from 10xDS experts.
🎙️
Podcasts
Podcasts
Listen to conversations on AI-driven innovation and enterprise digital transformation.
Get a Demo

Ready to transform your
customer engagement?

Discover how WhatsApp Solutions can transform your business. Connect with us today to explore use cases, request a demo, or get a customized solution for your industry.

Book a Demo Today → Contact 10xDS